Job Overview Principle Choice Solutions LLC is seeking dedicated Customer Service Representatives for a full-time position starting in June 2026. This inbound-only role focuses on providing outstanding support to customers via phone, helping resolve inquiries, process orders, and ensure satisfaction in a dynamic call center environment located in Oklahoma. Ideal for motivated individuals who thrive in fast-paced settings and are passionate about customer success. Key Responsibilities Answer inbound customer calls promptly and professionally, listening actively to understand needs and concerns. Provide accurate information, troubleshoot issues, and offer solutions to enhance customer experience. Process orders, updates, and returns while maintaining detailed records in our CRM system. Escalate complex matters to appropriate teams and follow up to ensure resolution. Adhere to company protocols, quality standards, and performance metrics to contribute to team goals. Collaborate with colleagues to share insights and improve service delivery. Required Qualifications High school diploma or equivalent required; associate's degree in business, communications, or related field preferred. Minimum of 1 year in customer service, call center, or retail support experience. Must be available for a June 2026 start date. Strong communication skills, both verbal and written, with a clear and friendly phone presence. Ability to handle high call volumes while maintaining composure under pressure. Basic computer proficiency, including typing speed of at least 35 WPM. Skills Exceptional active listening and empathy to build rapport with diverse customers. Problem-solving abilities to address inquiries efficiently and creatively. Time management and multitasking in a metric-driven environment. Familiarity with customer relationship management (CRM) software and office tools like Microsoft Office. Adaptability to shifting priorities and continuous learning mindset. Positive attitude, resilience, and team-oriented collaboration. Company Info Principle Choice Solutions LLC is a leading provider of customer experience solutions, specializing in outsourced support services for various industries. Based in Oklahoma, we pride ourselves on fostering a collaborative, inclusive workplace that values employee growth and work-life balance. Our team-oriented culture emphasizes innovation, integrity, and delivering measurable results for clients nationwide. Benefits Competitive compensation package with performance-based incentives. Comprehensive health, dental, and vision insurance options. Generous paid time off, including vacation, sick days, and holidays. 401(k) retirement savings plan with company matching. Ongoing training programs and career development resources. Employee assistance programs and wellness initiatives to support your well-being. Growth Opportunities Start your career in customer service with clear paths to advancement, such as team lead, supervisor, or specialized roles in quality assurance and training. We invest in your professional development through certifications, workshops, and mentorship programs. High performers can transition to remote or hybrid options after initial training, with opportunities to join cross-functional projects and leadership tracks. Join us to build a rewarding future in a growing company committed to your success.