Job Overview Associa, the leading provider of community association management services, is seeking a dedicated Customer Service Representative to join our team in Knightsen, California. This role serves as the primary point of contact for homeowners, board members, and residents, ensuring all inquiries are handled with care, accuracy, and a commitment to service excellence. The position supports the smooth operation of community associations by addressing concerns, providing information, and facilitating positive resident experiences. Key Responsibilities Respond promptly to incoming calls, emails, and written correspondence from residents, homeowners, and board members with professionalism and empathy. Address questions regarding community rules, maintenance requests, billing inquiries, and general association matters while documenting all interactions accurately in the company database. Escalate complex issues to appropriate departments or management when necessary and follow up to ensure timely resolution. Process service requests, update resident records, and maintain organized communication logs to support efficient team operations. Collaborate with property managers and other departments to ensure consistent information flow and high-quality service delivery across all touchpoints. Required Qualifications High school diploma or equivalent is required. A minimum of one year of customer service experience, preferably in a call center, property management, or service-oriented environment, is strongly preferred. Candidates must demonstrate strong written and verbal communication abilities along with basic computer proficiency including Microsoft Office applications and database systems. Skills Excellent interpersonal and active listening skills are essential for building rapport with diverse residents and stakeholders. The ability to remain calm and solution-focused under pressure while managing multiple inquiries simultaneously is critical. Strong organizational skills, attention to detail, and the capacity to maintain confidentiality when handling sensitive resident information are required. Time management and the ability to prioritize tasks effectively in a fast-paced environment complete the skill set needed for success. Company Info Associa is North America's largest community association management company, serving millions of residents across thousands of communities. With a strong presence in California and a reputation for operational excellence, Associa provides comprehensive services including financial management, maintenance coordination, and governance support to homeowner associations. Benefits Employees enjoy competitive compensation packages, comprehensive health and wellness benefits, retirement savings plans, and paid time off. Additional perks include professional development opportunities, employee assistance programs, and a supportive team environment focused on growth and recognition. Growth Opportunities Associa is committed to internal career advancement, offering pathways into supervisory, property management, and specialized service roles. Ongoing training programs and mentorship support enable team members to expand their skills and progress within the organization over time.