Job Overview United States Home Services is seeking a dedicated Customer Service Representative to join our remote team. In this full-time role, you will play a vital role in delivering outstanding support to our customers, helping them with home service inquiries, scheduling, and issue resolution. As a remote position, you have the flexibility to work from anywhere in the United States, contributing to our mission of making home maintenance seamless and stress-free for families across the nation. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, and social media, ensuring every interaction is professional and helpful. Assist customers in troubleshooting home service issues, scheduling appointments with technicians, and processing service requests efficiently. Document all customer interactions in our CRM system to maintain accurate records and support ongoing service improvements. Escalate complex issues to appropriate departments while keeping customers informed throughout the resolution process. Actively listen to customer needs, provide tailored solutions, and follow up to confirm satisfaction, contributing to high retention rates. Collaborate with internal teams, including service technicians and sales, to deliver a cohesive customer experience. Stay updated on company products, services, and policies to provide accurate information and promote upsell opportunities when appropriate. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. At least 1-2 years of customer service experience, preferably in home services, utilities, or a call center environment. Proficiency in Microsoft Office Suite and experience with CRM software such as Zendesk, Salesforce, or similar tools. Excellent communication skills, both verbal and written, with the ability to handle difficult conversations calmly and professionally. Strong problem-solving abilities and a customer-centric mindset. Skills Outstanding active listening and empathy to understand and address customer concerns effectively. Multitasking prowess to manage multiple channels of communication simultaneously without compromising quality. Technical aptitude for navigating customer portals, scheduling software, and remote collaboration tools like Zoom or Microsoft Teams. Time management skills to meet response time SLAs and handle high-volume periods. Adaptability to thrive in a fast-paced, remote work environment with minimal supervision. Company Info United States Home Services is a leading provider of comprehensive home maintenance solutions, including plumbing, HVAC, electrical, and appliance repairs. With a nationwide network of certified technicians, we serve homeowners from coast to coast, prioritizing reliability, affordability, and customer satisfaction. Our remote-first culture empowers employees to deliver top-tier service while enjoying work-life balance. Benefits Competitive salary with performance-based bonuses and commission opportunities. Comprehensive health, dental, and vision insurance plans, plus 401(k) with company match. Generous paid time off, including vacation, sick days, and holidays. Remote work setup stipend for home office essentials. Ongoing training programs and career development resources. Employee discount on home services. Growth Opportunities We invest in your professional growth with regular training on industry trends, advanced CRM tools, and leadership development. High performers can advance to roles like Customer Service Supervisor, Team Lead, or even transition into sales and operations management. Join a company that values internal promotions and long-term career paths in the thriving home services sector.