The Penso Agency is seeking a dedicated Remote Customer Service & Sales Representative to join our dynamic team. This full-time position offers the flexibility to work from anywhere in California while managing inbound customer leads and delivering outstanding service without the pressure of cold calling. As a key member of our customer-facing team, you will play a vital role in building lasting relationships with clients and supporting our growth objectives through professional and consultative interactions. In this role, you will respond to inbound customer inquiries via phone, email, and chat platforms, providing accurate information about products and services while identifying opportunities to assist clients with their purchasing decisions. You will guide customers through the sales process, address concerns, resolve issues efficiently, and ensure every interaction reflects our commitment to excellence. Maintaining detailed records of customer interactions, updating CRM systems, and collaborating with internal teams to resolve complex cases will also be essential parts of your daily responsibilities. Candidates must have a high school diploma or equivalent, along with previous experience in customer service or sales environments. Strong verbal and written communication skills, active listening abilities, and proficiency with CRM software and standard office applications are required. The ideal candidate demonstrates patience, empathy, and a customer-first mindset while maintaining professionalism under pressure. Self-motivation and the ability to work independently in a remote setting are essential for success. The Penso Agency is a forward-thinking organization committed to delivering high-quality service and innovative solutions to our clients. We foster a collaborative and supportive work culture that values integrity, continuous improvement, and employee development. Our team members enjoy the freedom of remote work combined with the resources and training needed to excel in their careers. We offer competitive compensation with performance-based incentives, comprehensive health and wellness benefits, paid time off, and opportunities for professional growth. Employees receive ongoing training and mentorship to enhance their skills and advance within the organization. Whether you are looking to build a long-term career in customer service and sales or seeking a flexible remote opportunity, The Penso Agency provides the environment and support to help you succeed and grow professionally.