As a Customer Service Representative at XPO in Massachusetts, you will serve as the primary point of contact for customers, ensuring their inquiries and concerns are addressed promptly and professionally. This full-time role requires strong communication skills and the ability to thrive in a dynamic logistics setting where customer satisfaction is paramount. In this position, you will handle inbound and outbound communications, resolve service issues, process orders and returns, and maintain accurate customer records using company systems. You will collaborate with internal departments to track shipments, provide status updates, and escalate complex matters when necessary. Building lasting customer relationships through attentive service and proactive problem-solving will be central to your daily responsibilities. To succeed, candidates should possess a high school diploma or equivalent along with previous customer service experience. Proficiency with computer systems, data entry, and CRM tools is essential. Strong verbal and written communication abilities, attention to detail, and the capacity to manage multiple priorities simultaneously are required. Candidates must demonstrate patience, empathy, and a solution-oriented mindset when interacting with diverse customers. XPO is a leading provider of freight and logistics services across North America, committed to operational excellence and customer-centric solutions. Employees enjoy competitive compensation, comprehensive health benefits, retirement savings plans, and paid time off. The company fosters a supportive work environment with opportunities for professional development and career advancement within the organization. Growth opportunities include advancement into supervisory roles, specialized training programs, and cross-functional movement within operations, sales, or logistics management. XPO invests in employee development through mentorship and continuous learning initiatives designed to support long-term career progression.