Job Overview Energy Products Distribution, a leading provider of innovative energy solutions, is seeking a dedicated Customer Service Representative to join our dynamic team in Colorado. In this full-time position, you will play a pivotal role in delivering outstanding customer experiences, managing inquiries, and supporting the seamless distribution of energy products to residential and commercial clients across the region. Key Responsibilities As a Customer Service Representative, you will respond promptly to customer inquiries via phone, email, and online chat, ensuring all interactions are professional and solution-oriented. You will process orders, track shipments, and coordinate with warehouse and logistics teams to resolve delivery issues efficiently. Additionally, you will handle customer complaints with empathy, escalate complex matters to supervisors when necessary, and maintain accurate records of all interactions in our CRM system. Your role will also involve upselling products when appropriate, providing product information, and contributing to customer retention strategies by following up on feedback and satisfaction surveys. Required Qualifications Candidates must have a high school diploma or equivalent, with at least 1-2 years of experience in customer service, preferably in distribution, logistics, or energy sectors. Proficiency in Microsoft Office Suite and familiarity with CRM software such as Salesforce or Zendesk is essential. Excellent verbal and written communication skills are required, along with the ability to multitask in a fast-paced environment. Skills Strong active listening and problem-solving abilities are crucial, complemented by a customer-centric mindset and resilience under pressure. Technical aptitude for navigating order management systems and basic knowledge of energy products like fuels, lubricants, or renewable solutions will set you apart. Time management, attention to detail, and a team-oriented approach are also key. Company Info Energy Products Distribution is committed to powering Colorado's future with reliable energy products and sustainable practices. Headquartered in the heart of the state, we serve a wide network of clients, from small businesses to large industrial operations, emphasizing safety, efficiency, and environmental responsibility in all operations. Benefits We offer a competitive compensation package including comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, and employee discounts on products. Our workplace fosters a supportive culture with regular team-building events and flexible scheduling options. Growth Opportunities At Energy Products Distribution, we invest in your professional development through ongoing training programs, mentorship opportunities, and clear paths for advancement to roles like Customer Service Supervisor or Account Manager. Join us to grow your career in the thriving energy distribution industry.