Join Guest Supply as a Customer Service Representative in a fully remote East Coast role. In this position, you will serve as the primary point of contact for customers, providing timely and accurate support across a range of service needs. The role emphasizes building positive relationships, efficiently resolving inquiries, and ensuring high levels of customer satisfaction while maintaining a professional and friendly approach at all times. Key responsibilities include handling inbound customer communications via phone, email, and chat, processing orders and account updates, troubleshooting issues, and escalating complex matters when necessary. You will maintain accurate records in company systems, follow established service protocols, and collaborate with internal teams to ensure seamless resolution of customer concerns. The position also involves staying up to date with product knowledge and company policies to provide accurate information and recommendations. Required qualifications include a high school diploma or equivalent along with previous customer service experience, preferably in a remote or call center environment. Candidates should demonstrate strong communication skills, both written and verbal, along with the ability to manage multiple tasks while maintaining accuracy under time constraints. Proficiency with standard office software and customer relationship management tools is essential. Ideal candidates possess excellent problem-solving abilities, patience, and a customer-first mindset. Strong organizational skills, attention to detail, and the capacity to work independently in a remote setting are highly valued. The role requires reliable internet access and a dedicated workspace. Guest Supply is a leading provider of hospitality and facility products, dedicated to delivering quality solutions and outstanding service to clients across the industry. The company fosters a collaborative and supportive work culture focused on continuous improvement and employee development. Benefits include competitive compensation, comprehensive health coverage, retirement savings options, and paid time off. Employees also receive ongoing training and access to professional development resources. Growth opportunities exist for advancement into senior service roles, team leadership, or specialized positions within operations and client relations based on performance and demonstrated skills.