Job Overview Aimhire is seeking a dedicated Part-time Customer Service Representative to join our dynamic team in North Carolina. In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and empathy. As a part-time position, this opportunity offers flexibility while allowing you to contribute to a company committed to excellence in customer experience. You'll handle a variety of inquiries, resolve issues promptly, and uphold our brand's reputation for superior service. Key Responsibilities Your primary duties will include answering inbound calls, emails, and chat messages from customers, providing accurate information about products and services. You will troubleshoot common issues, process orders or returns, and escalate complex matters to appropriate departments. Maintaining detailed records of customer interactions in our CRM system is essential, as is actively listening to customer concerns and delivering solutions that exceed expectations. Additionally, you will collaborate with team members to identify trends in customer feedback and contribute to process improvements. Part-time shifts may vary, typically 20-25 hours per week, including evenings and weekends as needed. Required Qualifications A high school diploma or equivalent is required; an associate's degree in business, communications, or a related field is preferred. At least one year of experience in a customer-facing role, such as call center, retail, or hospitality, is necessary. Proficiency in Microsoft Office Suite and familiarity with customer service software like Zendesk or Salesforce is highly desirable. Candidates must be at least 18 years old and able to pass a background check. Skills Exceptional verbal and written communication skills are crucial, along with strong active listening abilities to understand customer needs. Problem-solving prowess and the capacity to remain calm under pressure will set you apart. Time management and multitasking skills are vital in a fast-paced environment. A customer-centric mindset, empathy, and basic technical aptitude for navigating software tools are also key. Proficiency in English is required; bilingual skills in Spanish are a plus for serving diverse clientele. Company Info Aimhire is a leading staffing and recruitment firm based in North Carolina, specializing in connecting top talent with innovative companies across various industries. We pride ourselves on fostering a supportive, inclusive workplace culture that values work-life balance and professional growth. Our mission is to empower businesses and individuals through exceptional service and strategic hiring solutions. Benefits As a part-time employee, you'll enjoy competitive hourly pay, flexible scheduling to accommodate your lifestyle, and paid training to excel in your role. We offer employee discounts on partner services, access to wellness programs, and accrual of paid time off based on hours worked. Full-time opportunities may be available for top performers. Growth Opportunities Aimhire invests in your development with ongoing training, mentorship programs, and clear paths to advancement, such as Senior Representative or Team Lead roles. Performance-based incentives and cross-training opportunities allow you to expand your skills and career trajectory within our growing organization.