Join the National Guard Employment Network as a remote Bilingual Automotive Customer Service Representative, where you will play a vital role in delivering outstanding support to customers across the automotive industry. This full-time remote position based in Oregon offers the flexibility to work from anywhere while making a meaningful impact on customer satisfaction and service excellence. You will serve as the primary point of contact for customers, handling inquiries, resolving issues, and providing product information with professionalism and efficiency. In this role, you will manage inbound customer communications via phone, email, and chat, addressing concerns related to automotive products, services, and warranty matters. You will utilize your bilingual Spanish and English skills to ensure clear and effective communication with a diverse customer base. Daily responsibilities include processing orders, tracking shipments, handling returns or exchanges, and maintaining accurate records in the customer relationship management system. You will collaborate with internal teams such as sales, technical support, and logistics to ensure timely resolution of customer issues and seamless service delivery. To succeed in this position, candidates must possess strong communication and problem-solving skills, along with previous experience in customer service, preferably within the automotive or related industry. Fluency in both Spanish and English is required, as is proficiency with standard office software and CRM platforms. A high school diploma or equivalent is necessary, and an associate or bachelor's degree is preferred. Candidates should demonstrate patience, empathy, and the ability to remain calm under pressure while managing multiple tasks simultaneously. The National Guard Employment Network is committed to supporting military families and veterans by connecting them with meaningful employment opportunities. We foster a collaborative and inclusive workplace culture that values integrity, professionalism, and continuous improvement. Team members enjoy comprehensive benefits including health insurance, retirement savings plans, paid time off, and professional development resources. Employees also benefit from flexible scheduling options and opportunities for career advancement within the organization. Growth opportunities are abundant for motivated individuals who demonstrate strong performance and dedication. Representatives can advance into supervisory, training, or specialized support roles, gaining valuable experience in customer relations, automotive services, and team leadership. With ongoing training programs and mentorship, employees are empowered to expand their skills and achieve long-term career success within a supportive and mission-driven organization.