Job Overview CRH, a leading global building materials company, is seeking a dedicated Customer Service Representative to join our team in the United States. In this vital role, you will serve as the primary point of contact for customers, providing outstanding support, resolving inquiries, and fostering long-term relationships that drive business success. As part of CRH's commitment to innovation and sustainability in the construction industry, you will contribute to our mission of building a better future by ensuring every customer interaction reflects our high standards of excellence. Key Responsibilities You will manage a high volume of customer inquiries via phone, email, and online portals, delivering prompt and accurate responses to questions about products, orders, and services. Resolve complaints and issues efficiently, escalating complex matters to appropriate teams while maintaining a positive customer experience. Process orders, update customer records in CRM systems, and collaborate with sales, logistics, and production teams to ensure seamless order fulfillment. Monitor customer feedback, identify trends, and recommend improvements to enhance service quality. Additionally, you will generate reports on customer interactions, support promotional campaigns, and contribute to team goals by meeting key performance indicators such as response time and resolution rates. Required Qualifications A high school diploma or equivalent is required, with an associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in customer service, call center operations, or a similar role is essential. Proficiency in Microsoft Office Suite, including Outlook and Excel, and familiarity with CRM software such as Salesforce or Zendesk is highly desirable. Excellent communication skills, both verbal and written, are a must, along with the ability to multitask in a fast-paced environment. Skills The ideal candidate demonstrates strong problem-solving abilities, empathy, and active listening to understand customer needs. You should possess exceptional organizational skills, attention to detail, and the capacity to remain calm under pressure. Technical aptitude for learning new systems quickly, along with solid time management and adaptability, will set you apart. Team collaboration is key, as is a customer-centric mindset that prioritizes satisfaction and loyalty. Company Info CRH is a Fortune 500 company and the world's largest supplier of building materials, operating in over 30 countries with a focus on aggregates, cement, asphalt, and ready-mixed concrete. We employ over 90,000 people globally and are committed to sustainable practices, community engagement, and employee development. At CRH, we value diversity, innovation, and integrity, creating an inclusive workplace where every voice matters. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, a 401(k) retirement savings plan with company match, paid time off, and holiday pay. Additional perks include tuition reimbursement, employee assistance programs, wellness initiatives, and discounts on CRH products and services. Growth Opportunities CRH invests in your professional growth through ongoing training, leadership development programs, and clear career progression paths. High performers can advance to senior representative, supervisor, or management roles, with opportunities to transfer across our global network. Join us to build a rewarding career in a company that supports your ambitions.