Job Overview Legrand NA, a leading provider of innovative electrical and digital building infrastructures, is seeking a dedicated Customer Service Representative to join our team in the United States. In this vital role, you will serve as the primary point of contact for customers, delivering outstanding support to enhance their experience with our comprehensive product portfolio, including wiring devices, lighting management systems, and data centers solutions. Key Responsibilities You will manage a high volume of customer inquiries via phone, email, and chat, promptly addressing questions about products, orders, and technical specifications. Resolve complaints efficiently by troubleshooting issues, processing returns or exchanges, and escalating complex matters to appropriate departments. Maintain accurate customer records in our CRM system, track order statuses, and collaborate with sales, logistics, and technical teams to ensure seamless service delivery. Additionally, you will identify upselling opportunities, provide product recommendations, and contribute to customer satisfaction surveys to help improve our services continuously. Required Qualifications A high school diploma or equivalent is required, with an associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in customer service, call center operations, or a similar role is essential. Proficiency in Microsoft Office Suite and familiarity with CRM software such as Salesforce or Zendesk is highly desirable. Strong communication skills, both verbal and written, are mandatory, along with the ability to multitask in a fast-paced environment. Skills Ideal candidates possess excellent problem-solving abilities, empathy, and active listening skills to build rapport with diverse customers. Technical aptitude for understanding electrical products and a customer-centric mindset are crucial. Proficiency in English is required; bilingual skills in Spanish or French are a plus. You should thrive under pressure, demonstrate attention to detail, and have solid organizational skills to manage multiple priorities effectively. Company Info Legrand NA is part of the global Legrand Group, a Fortune Global 500 company with over 38,000 employees worldwide, specializing in sustainable building solutions. We foster an inclusive culture that values innovation, teamwork, and professional growth, operating from multiple locations across the US to serve residential, commercial, and industrial markets. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) with company match, paid time off, and employee assistance programs. Enjoy perks like tuition reimbursement, product discounts, and wellness initiatives to support your well-being. Growth Opportunities At Legrand NA, career advancement is encouraged through ongoing training programs, leadership development courses, and internal promotion opportunities. High performers can progress to senior representative roles, team lead positions, or specialized areas like technical support or account management, with clear paths to long-term success in our expanding organization.