Job Overview: International SOS, the world's leading health and security risk management company, is looking for a dedicated Remote Customer Service Representative to join our dynamic team. In this vital role, you will deliver outstanding customer support to clients facing medical emergencies, travel disruptions, and security concerns globally. Working remotely from anywhere in Texas, you will be the first point of contact, ensuring clients receive prompt, empathetic, and accurate assistance 24/7. This position offers the flexibility of remote work with the stability of a global leader in assistance services. Key Responsibilities: Respond to inbound calls, emails, chats, and other inquiries from clients seeking medical advice, evacuation coordination, or travel security support. Triage urgent cases by gathering detailed information, assessing needs, and escalating to medical or security teams as required. Maintain accurate records in our CRM system, update client profiles, and follow up to ensure resolution. Provide clear communication in high-stress situations, offering reassurance and guidance while adhering to company protocols and confidentiality standards. Collaborate with cross-functional teams including nurses, doctors, and logistics experts to facilitate seamless service delivery. Contribute to quality improvement by participating in call monitoring, feedback sessions, and process enhancements. Required Qualifications: High school diploma or equivalent required; associate's or bachelor's degree in communications, healthcare, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in a call center, healthcare, or travel industry setting. Proven ability to handle sensitive information with discretion and empathy. Excellent proficiency in English; multilingual skills (e.g., Spanish, French) are a strong plus given our international client base. Skills: Outstanding verbal and written communication with active listening capabilities. Proficiency in customer service software, CRM tools like Salesforce, and Microsoft Office suite. Strong problem-solving skills and the ability to multitask in a fast-paced environment. Resilience under pressure, cultural sensitivity, and a customer-centric mindset. Basic knowledge of medical terminology, travel logistics, or emergency response is advantageous. Company Info: International SOS operates in over 100 countries, protecting and assisting more than 1,000 organizations and 1 million travelers annually. With a network of 12,000 medical and security experts, we deliver innovative solutions for health, safety, and resilience. Our remote-first culture emphasizes work-life balance, professional development, and making a real impact on people's lives during critical moments. Benefits: Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance, plus life and disability coverage. Generous paid time off, including vacation, sick leave, and holidays. Remote work stipend for home office setup and ongoing training programs. Employee assistance program, wellness initiatives, and global travel discounts. Growth Opportunities: Advance your career within a supportive environment with clear paths to senior representative, team lead, or specialized roles in medical assistance or operations. Access to ongoing training, certifications (e.g., customer service excellence, crisis management), and mentorship programs. Join a company that invests in your development and values internal promotions, with many leaders starting in customer-facing roles.