Job Overview Brennan Industries, a leading provider of industrial solutions, is looking for a motivated Customer Service Representative to join our Norcross, Georgia team. In this full-time role, you will serve as the primary point of contact for customers, providing timely assistance and ensuring their needs are met with professionalism and efficiency. You will play a key role in maintaining strong client relationships and supporting the company's commitment to quality service. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat, providing accurate information about products and services. Process orders, returns, and account updates while maintaining detailed records in the company database. Investigate and resolve customer complaints in a timely manner, escalating complex issues when necessary. Collaborate with internal departments to ensure seamless order fulfillment and delivery. Monitor customer feedback and suggest improvements to enhance overall satisfaction. Maintain up-to-date knowledge of company products, policies, and procedures to provide accurate guidance. Required Qualifications A high school diploma or equivalent is required, with an associate or bachelor's degree preferred. Previous experience in a customer service or call center environment is highly desirable. Candidates should demonstrate strong communication skills and the ability to handle multiple tasks simultaneously. Skills Excellent verbal and written communication abilities are essential for success in this position. Strong problem-solving skills and attention to detail will help you manage customer concerns effectively. Proficiency with customer relationship management software and Microsoft Office Suite is required. The ability to remain calm and professional under pressure is critical. Company Info Brennan Industries is a trusted name in the industrial sector, known for delivering high-quality products and outstanding service to clients across various industries. Our team is committed to innovation, integrity, and continuous improvement, creating a dynamic workplace where employees can thrive. Benefits Employees enjoy competitive compensation, comprehensive health insurance, retirement savings plans, and paid time off. Additional perks include professional development opportunities and a supportive work environment focused on work-life balance. Growth Opportunities Brennan Industries offers clear career advancement paths for high-performing team members. Employees can access ongoing training programs and mentorship to develop leadership skills and explore new roles within the organization.