Job Overview The Customer Service Coordinator at Firestone Airide plays a vital role in delivering exceptional support to our valued customers. Based in Tennessee, this full-time position involves coordinating customer interactions, resolving inquiries, and fostering long-term relationships in the air suspension industry. Firestone Airide, a leader in advanced air ride suspension systems for commercial vehicles, trucks, and trailers, relies on dedicated professionals like you to uphold our commitment to quality and innovation. Key Responsibilities You will handle incoming customer calls, emails, and chats, providing accurate information on products, orders, and services. Resolve complaints efficiently by troubleshooting issues, processing returns, and escalating complex cases to technical teams. Maintain detailed customer records in our CRM system, track order statuses, and collaborate with sales, logistics, and engineering departments to ensure seamless service delivery. Prepare reports on customer feedback and trends to help improve products and processes. Proactively follow up with customers to confirm satisfaction and identify upsell opportunities. Required Qualifications A high school diploma or equivalent is required; an associate's or bachelor's degree in business, communications, or a related field is preferred. At least 2 years of experience in customer service, preferably in manufacturing, automotive, or logistics sectors. Proficiency in Microsoft Office Suite, including Excel for data entry and reporting. Familiarity with CRM software such as Salesforce or Zendesk is a plus. Skills Strong verbal and written communication skills are essential, along with active listening and empathy to build rapport. Problem-solving abilities and the capacity to multitask in a fast-paced environment. Excellent organizational skills to manage multiple priorities and meet deadlines. Technical aptitude for understanding air suspension products and basic mechanical concepts. Team-oriented mindset with a customer-first approach. Company Info Firestone Airide, part of the renowned Firestone brand, specializes in high-performance air suspension systems that enhance vehicle safety, comfort, and efficiency. With a legacy of engineering excellence, we serve fleets across North America from our state-of-the-art facilities in Tennessee. Our culture emphasizes innovation, teamwork, and employee development in a supportive work environment. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) with company match, paid time off, and holiday pay. Enjoy perks like employee discounts on products, tuition reimbursement, and wellness programs to support your well-being. Growth Opportunities Advance your career through internal training programs, certifications in customer service excellence, and leadership development paths. High performers can move into senior coordinator, supervisor, or management roles within our expanding operations.