Recology is currently looking for a Customer Service Specialist 1 to join our team in Washington state. This full-time position plays a vital role in supporting our mission to provide sustainable waste management and recycling solutions to communities throughout the region. The ideal candidate will be the first point of contact for customers, helping them with service inquiries, account management, and ensuring a positive experience with our environmental services. As a Customer Service Specialist, you will handle inbound calls and written inquiries regarding billing, service schedules, account updates, and waste diversion programs. You will also assist customers with setting up new services, processing payments, and resolving complaints in a professional and timely manner. Additional responsibilities include maintaining accurate customer records in our database, coordinating with field operations when needed, and educating customers on proper recycling and composting practices. The role requires working collaboratively with internal teams to ensure service excellence and customer satisfaction across all touchpoints. To succeed in this role, candidates should have a high school diploma or equivalent and at least one year of customer service experience, preferably in a call center or utility environment. Strong verbal and written communication skills are essential, along with the ability to remain calm and professional when handling difficult situations. Proficiency in Microsoft Office and experience using customer relationship management systems are highly valued. A positive attitude, attention to detail, and commitment to outstanding service are key attributes we seek in our team members. Recology is a leading integrated waste management company focused on sustainability, innovation, and community engagement. We offer competitive wages, comprehensive health and retirement benefits, paid time off, and opportunities for professional development. Employees also enjoy a supportive work environment where safety, respect, and environmental responsibility are core values. Career growth opportunities are available for those who demonstrate initiative and excellence in their roles. Join us in making a meaningful impact on the environment and the communities we serve.