Job Overview Infinite Computer Solutions is seeking a dedicated Call Center Customer Service Representative to join our dynamic team in California. In this full-time position, you will be the first point of contact for our valued customers, providing top-tier support via phone, email, and chat to enhance customer satisfaction and loyalty. As part of a leading IT services and consulting firm, you will contribute to our mission of delivering innovative solutions while ensuring every customer interaction is positive and productive. Key Responsibilities You will manage a high volume of incoming calls, efficiently addressing customer inquiries, troubleshooting technical issues, and processing orders or returns. Responsibilities include actively listening to customer needs, documenting interactions in our CRM system, and escalating complex cases to specialized teams when necessary. Additionally, you will upsell products or services when appropriate, follow up on unresolved issues to guarantee resolution, and maintain accurate records to support continuous service improvement. Collaboration with cross-functional teams, such as technical support and sales, will be essential to deliver seamless experiences. Required Qualifications A high school diploma or equivalent is required, with an associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in a call center or customer service environment is essential, along with proficiency in using customer service software and telephony systems. Candidates must demonstrate strong English communication skills, both verbal and written, and the ability to multitask in a fast-paced setting. California residency or eligibility to work in the US is mandatory. Skills Exceptional interpersonal and problem-solving abilities are crucial, paired with patience, empathy, and a customer-centric mindset. Proficiency in Microsoft Office Suite, CRM tools like Salesforce or Zendesk, and basic computer literacy is expected. Strong organizational skills, attention to detail, and the capacity to handle stressful situations calmly will set you apart. Knowledge of IT services or technical support is a plus. Company Info Infinite Computer Solutions is a global leader in IT consulting, digital transformation, and technology services, with a strong presence across North America. We pride ourselves on fostering an inclusive workplace that values innovation, teamwork, and employee growth. Our California office offers a collaborative environment equipped with modern facilities to support high-performance teams. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) with company match, paid time off, and holiday pay. Additional perks include employee assistance programs, professional development stipends, and wellness initiatives to support work-life balance. Growth Opportunities At Infinite Computer Solutions, career advancement is a priority. High performers can progress to senior representative roles, team lead positions, or specialized areas like quality assurance and training. We provide ongoing training, certifications in customer service excellence, and mentorship programs to help you build a rewarding long-term career in the customer service and IT sectors.