Job Overview Infinite Computer Solutions, a leading IT services and consulting firm, is seeking dedicated Call Center Customer Service Representatives to join our dynamic team in California. In this full-time position, you will play a crucial role in delivering outstanding customer support, managing high-volume calls, and contributing to customer satisfaction for our global clientele. As part of our commitment to innovation and excellence, we provide a supportive environment where your communication skills and problem-solving abilities can thrive. Key Responsibilities You will answer inbound calls promptly, listen attentively to customer concerns, and provide accurate information or solutions. Responsibilities include troubleshooting technical issues, processing orders or returns, escalating complex problems to specialized teams, and maintaining detailed records of interactions in our CRM system. Additionally, you will upsell products or services when appropriate, follow up on customer feedback, and adhere to call handling protocols to meet performance metrics such as average handle time and first-call resolution rates. Collaboration with team members and other departments ensures seamless service delivery. Required Qualifications A high school diploma or equivalent is required; an associate's or bachelor's degree in business, communications, or a related field is preferred. Previous experience in a call center or customer service environment, ideally within the IT or tech sector, is highly desirable. Candidates must be at least 18 years old and able to pass a background check. Proficiency in English is essential, with bilingual skills in Spanish being a plus for serving diverse California customers. Skills Strong active listening and verbal communication skills are paramount, along with empathy and patience in handling frustrated callers. Technical proficiency with computer systems, including typing speed of at least 35 WPM, and familiarity with customer relationship management (CRM) software like Zendesk or Salesforce. Problem-solving aptitude, multitasking in a fast-paced setting, and adaptability to shifting priorities. Excellent time management, attention to detail, and a customer-centric mindset will set you apart. Company Info Infinite Computer Solutions is a global technology powerhouse specializing in digital transformation, cloud services, and IT infrastructure. With a presence across multiple continents, we empower businesses through cutting-edge solutions. Our California office fosters a collaborative culture focused on employee growth and work-life balance. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) with company match, paid time off, and employee assistance programs. Enjoy perks like tuition reimbursement, gym memberships, and team-building events to support your well-being. Growth Opportunities Advance your career with ongoing training programs, certifications in customer service excellence, and clear paths to supervisory or quality assurance roles. We promote from within and provide mentorship to help you excel in the evolving tech support landscape.