Join Conduent State & Local Solutions, Inc. as a Remote Customer Service Representative and become an essential part of a dedicated team supporting state and local government clients across North Carolina. This full-time remote position allows you to deliver exceptional customer service while enjoying the flexibility of working from your home office anywhere within the state. In this role, you will serve as the primary point of contact for customers seeking assistance with various government services and programs. Your daily responsibilities will include answering inbound calls, responding to email inquiries, processing customer requests accurately, and documenting all interactions in the company database. You will troubleshoot issues, provide clear explanations of policies and procedures, and ensure every customer receives timely and professional support throughout their experience. You will also handle escalated concerns by investigating problems thoroughly and coordinating with internal departments to reach satisfactory resolutions. Maintaining detailed records, following compliance guidelines, and meeting performance metrics for call quality, response time, and customer satisfaction will be essential parts of your responsibilities. Required qualifications include a high school diploma or equivalent along with previous customer service experience preferably in a call center or remote environment. Candidates should demonstrate strong verbal and written communication abilities, excellent listening skills, and proficiency with computer systems including Microsoft Office applications. The ability to navigate multiple software platforms simultaneously while maintaining accuracy is critical for success. Essential skills include patience when handling difficult situations, problem-solving capabilities, attention to detail, time management, and the capacity to work independently with minimal supervision. Candidates must possess reliable high-speed internet access, a dedicated workspace free from distractions, and the flexibility to work assigned shifts that may include evenings or weekends. Conduent State & Local Solutions, Inc. is a leading provider of technology-enabled services for government agencies, committed to improving citizen experiences through innovative solutions. The company fosters a supportive work environment that values diversity, collaboration, and continuous improvement. Employees enjoy comprehensive benefits including medical, dental, and vision insurance, retirement savings plans, paid time off, and opportunities for professional development. Career advancement pathways exist for high-performing representatives to progress into team lead, supervisor, or specialized support roles. Training programs are provided to help team members develop new skills and advance within the organization.