Job Overview Morley, a leader in customer experience management, is hiring Remote Customer Service Representatives exclusively for Michigan residents. This full-time position allows you to work from anywhere in Florida, providing top-tier support to clients across various industries. As a key member of our team, you'll handle inbound customer interactions, resolve issues efficiently, and contribute to improving customer loyalty in a flexible, remote environment. Key Responsibilities Respond promptly to customer inquiries through phone, email, chat, and social media channels. Troubleshoot product or service issues, process orders, returns, and refunds while adhering to company policies. Document all interactions in our CRM system to ensure accurate records and seamless follow-ups. Actively listen to customer needs, upsell products when appropriate, and escalate complex cases to specialized teams. Maintain high performance metrics including average handle time, first call resolution, and customer satisfaction scores. Participate in team meetings, training sessions, and quality assurance reviews to continuously improve service delivery. Collaborate with cross-functional teams to relay customer feedback and drive process enhancements. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred. Minimum of 1-2 years of customer service experience in a call center or similar environment. Must be a current Michigan resident with legal authorization to work in the US. Proficiency in using multiple digital communication tools and basic computer applications. Availability for full-time hours, typically 40 hours per week, with possible shift work including evenings, weekends, or holidays based on business needs. Skills Excellent verbal and written communication skills with a friendly, professional demeanor. Strong problem-solving abilities and the capacity to multitask in a fast-paced setting. Empathy and patience when dealing with frustrated customers. Technical proficiency in CRM software like Zendesk or Salesforce, Microsoft Office, and typing speed of at least 35 WPM. Adaptability to remote work tools such as Zoom, Slack, and VPN for secure access. Analytical mindset for reviewing performance data and identifying trends. Team player with a commitment to quality and customer-centric service. Company Info Morley has been a trusted partner in customer experience outsourcing for over 30 years, serving Fortune 500 companies with innovative solutions. Headquartered in Florida, we pride ourselves on a supportive culture that values employee growth, diversity, and work-life balance. Our remote-first approach empowers associates to thrive from home while delivering outstanding results for clients in retail, telecom, finance, and more. Benefits Competitive hourly pay with performance-based incentives. Comprehensive health, dental, and vision insurance plans starting on day one. Generous paid time off, including vacation, sick days, and paid holidays. 401(k) retirement savings with company matching. Remote work stipend for home office setup and high-speed internet reimbursement. Employee assistance program, wellness initiatives, and tuition reimbursement for further education. Access to ongoing training and certification programs to advance your career. Growth Opportunities At Morley, career progression is a priority with clear paths from representative to supervisor, trainer, or quality analyst roles. Participate in our mentorship program and leadership development tracks. Regular performance reviews and skill-building workshops ensure you can advance quickly based on merit. Join a company that invests in your success and offers stability in the evolving customer service landscape.