Pleio is seeking a dedicated Customer Service Representative Goodstarter to join our remote team and provide outstanding support to customers across various channels. In this contract role, you will serve as the primary point of contact for customer inquiries, resolve issues efficiently, and ensure every interaction reflects our commitment to service excellence. You will handle incoming communications through phone, email, and chat platforms while maintaining accurate records of all customer interactions in our CRM system. Your daily responsibilities include answering product and service questions, processing requests, escalating complex issues when necessary, and following up to confirm customer satisfaction. You will also contribute feedback to help improve internal processes and enhance the overall customer experience. The ideal candidate brings strong communication skills, patience, and a genuine desire to help others. Prior experience in customer support or a related field is preferred, along with proficiency in using computers and common office software. We value individuals who demonstrate empathy, remain calm under pressure, and consistently meet performance targets. Pleio is a forward-thinking company that empowers employees to work flexibly while delivering meaningful results. Team members enjoy the freedom of remote work, opportunities to develop new skills, and a collaborative environment focused on growth. Benefits include competitive compensation, ongoing training programs, and clear pathways for career advancement. This position offers the chance to build valuable experience in customer service while contributing to a company that prioritizes both employee well-being and customer success. Join us and help shape positive experiences for every customer you serve.