The Customer Service and Executive Support Specialist plays a vital role at NielsenIQ, ensuring seamless communication and operational efficiency across the organization. This position involves managing a high volume of customer inquiries, resolving issues promptly, and delivering outstanding service that reflects the company's commitment to excellence. The specialist will also provide direct support to executive team members, handling scheduling, travel arrangements, and confidential correspondence while maintaining the highest standards of professionalism and discretion. Key Responsibilities include coordinating customer service operations, maintaining accurate records of client interactions, and collaborating with internal departments to resolve complex issues. The role requires managing executive calendars, preparing reports and presentations, and assisting with project coordination. Additional duties involve processing requests efficiently, ensuring timely follow-ups on customer concerns, and supporting the executive team with day-to-day administrative needs in a dynamic work environment. Required Qualifications for this position include previous experience in customer service or administrative support roles, preferably in a corporate setting. A bachelor's degree or equivalent experience is preferred, along with strong organizational abilities and attention to detail. Candidates must demonstrate proficiency in handling multiple priorities simultaneously while maintaining accuracy and quality in all deliverables. Skills required for success in this role include excellent verbal and written communication abilities, strong problem-solving capabilities, and proficiency in Microsoft Office Suite and customer relationship management systems. The ideal candidate will possess a customer-first mindset, the ability to work independently with minimal supervision, and a collaborative approach to working with cross-functional teams. NielsenIQ is a global leader in consumer intelligence and market research, providing actionable insights that help businesses make informed decisions. With a presence in over 100 countries, the company offers a dynamic and inclusive work environment where innovation and professional growth are encouraged. The company offers competitive benefits including comprehensive health coverage, retirement savings plans, paid time off, and opportunities for professional development. Employees have access to wellness programs and flexible work arrangements designed to support work-life balance. Growth Opportunities at NielsenIQ include ongoing training programs, mentorship opportunities, and clear pathways for career advancement within the organization. Team members are encouraged to expand their skills through internal mobility and leadership development initiatives.