Job Overview Aisle & Abroad is seeking a dedicated Fully Remote Travel Customer Service Representative to join our dynamic team. This full-time role offers the flexibility to work from anywhere in California, supporting travelers with personalized assistance for bookings, itineraries, and travel disruptions. As a key player in our customer success team, you'll help create memorable journeys for clients exploring the world. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, and social media, resolving issues related to travel bookings, cancellations, refunds, and itinerary changes. Provide expert advice on destinations, visa requirements, travel insurance, and accommodations to enhance customer satisfaction. Collaborate with travel partners, airlines, hotels, and tour operators to facilitate smooth resolutions for complex problems. Maintain accurate customer records in our CRM system, track interactions, and follow up to ensure all concerns are fully addressed. Upsell travel services and promotions when appropriate, contributing to revenue goals while prioritizing service excellence. Monitor customer feedback and escalate urgent matters to supervisors for timely handling. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in hospitality, tourism, or business preferred. At least 1-2 years of customer service experience, ideally in travel, hospitality, or a call center environment. Proficiency in English; multilingual abilities (Spanish, French, or Mandarin) are a plus. Strong computer skills including familiarity with CRM software, Microsoft Office, and ticketing systems. Availability to work flexible shifts, including evenings, weekends, and holidays to accommodate global time zones. Skills Exceptional verbal and written communication with a customer-focused mindset. Problem-solving prowess and ability to remain calm under pressure during high-volume periods or emergencies like flight delays. Empathy and cultural sensitivity to serve diverse international clientele. Organizational skills to multitask across multiple channels and prioritize effectively. Technical aptitude for navigating online booking platforms, GDS systems like Sabre or Amadeus, and remote collaboration tools such as Zoom and Slack. Company Info Aisle & Abroad is a innovative travel agency specializing in curated itineraries, adventure tours, and luxury escapes. With a commitment to sustainable tourism and personalized service, we've helped thousands discover hidden gems worldwide. Our remote-first culture fosters work-life balance, diversity, and professional growth in a supportive environment. Benefits Competitive salary with performance bonuses and commission opportunities. Comprehensive health, dental, and vision insurance, plus 401(k) with company match. Generous paid time off, including vacation, sick days, and travel perks for personal adventures. Home office stipend for equipment setup and ongoing training programs. Employee assistance program and wellness initiatives to support your well-being. Growth Opportunities Advance your career with clear paths to senior representative, team lead, or specialized roles in travel planning and operations. Access ongoing training in travel industry trends, leadership development, and certifications like CTC (Certified Travel Counselor). Join a mentorship program and contribute to innovative projects shaping the future of remote travel services. We invest in your success, offering tuition reimbursement and conference attendance for continuous learning.