Job Overview Stocker & Watts, a leading provider of innovative stocking and electrical solutions, is looking for a dedicated part-time Customer Service Specialist to join our team in Massachusetts. In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. This position offers a flexible part-time schedule, ideal for individuals passionate about customer satisfaction and eager to contribute to a growing company. Key Responsibilities You will handle incoming customer inquiries through phone, email, and live chat, providing accurate information about products, services, and order status. Resolving complaints and issues promptly while maintaining a positive attitude is essential, along with processing orders, returns, and exchanges according to company policies. You will also update customer records in our CRM system, collaborate with sales and logistics teams to expedite resolutions, and identify opportunities to upsell products or services. Additionally, you will assist in monitoring customer feedback, contribute to service improvement initiatives, and ensure all interactions align with our commitment to excellence. Required Qualifications A high school diploma or equivalent is required, with at least one year of customer service experience preferred. Strong communication skills, both verbal and written, are mandatory, along with proficiency in Microsoft Office and basic CRM software. Candidates must be able to work part-time hours, typically 20-25 per week, with flexibility for evenings or weekends as needed. Massachusetts residency is required due to the office-based location. Skills Excellent problem-solving abilities and active listening skills are crucial for this role. You should demonstrate empathy, patience, and the capacity to multitask in a fast-paced environment. Technical aptitude for navigating customer databases and learning new software quickly is highly valued, as is a customer-centric mindset with a proven track record of achieving high satisfaction ratings. Company Info Stocker & Watts has been a trusted name in the industry for over 20 years, specializing in high-quality stocking solutions and electrical products for residential and commercial clients across the Northeast. Our Massachusetts headquarters fosters a collaborative, supportive culture where innovation and employee growth are prioritized. We pride ourselves on delivering reliable service and building long-term customer relationships. Benefits As a part-time employee, you will enjoy competitive hourly pay, paid training, and employee discounts on products. We offer flexible scheduling to support work-life balance, along with opportunities for performance-based bonuses. Full-time conversion may be available for top performers, plus access to our wellness programs and team-building events. Growth Opportunities Stocker & Watts is committed to your professional development, providing ongoing training in customer service best practices and product knowledge. High-performing specialists can advance to supervisory roles, team lead positions, or transition into sales and account management. We encourage internal promotions and offer tuition reimbursement for relevant certifications, ensuring a clear path for career progression within our expanding organization.