Job Overview: Driven Brands is seeking a dedicated Customer Service Representative to join our team in North Carolina. In this full-time role, you will serve as the primary point of contact for customers, providing outstanding service while handling inquiries, resolving issues, and ensuring customer satisfaction. This position plays a vital role in maintaining our company's reputation for excellence and supporting our growth across the automotive services industry. Key Responsibilities: Handle incoming customer calls, emails, and inquiries with professionalism and efficiency. Resolve customer complaints and issues by identifying root causes and implementing appropriate solutions. Process orders, returns, and service requests while maintaining accurate records in company systems. Collaborate with internal teams to escalate complex matters and ensure timely resolution. Maintain comprehensive knowledge of company products, services, and policies to provide accurate information. Document all customer interactions and feedback to support continuous improvement initiatives. Meet or exceed performance metrics related to response time, customer satisfaction, and issue resolution rates. Required Qualifications: High school diploma or equivalent required. Previous customer service experience in a call center or retail environment preferred. Strong communication and interpersonal skills with the ability to handle difficult conversations professionally. Basic computer proficiency including Microsoft Office Suite and customer relationship management systems. Ability to work flexible schedules including weekends and holidays as needed. Skills: Excellent verbal and written communication abilities. Strong problem-solving and conflict resolution skills. Attention to detail and accuracy in data entry. Ability to multitask and prioritize in a fast-paced environment. Patience and empathy when dealing with diverse customer needs. Company Info: Driven Brands is a leading automotive services company operating multiple well-known brands across North America. We are committed to delivering exceptional customer experiences while providing growth opportunities for our employees. Our team-oriented culture values collaboration, innovation, and continuous improvement. Benefits: Competitive compensation package, comprehensive health insurance including medical, dental, and vision coverage, retirement savings plan with company matching, paid time off and holidays, employee discounts on services, and professional development opportunities. Growth Opportunities: Driven Brands offers clear career advancement paths within customer service and operations. Employees can progress to team lead, supervisor, or management positions. Ongoing training programs and mentorship opportunities support professional development and skill enhancement.