The Penso Agency is seeking a dedicated Remote Customer Service & Sales Representative to join our growing team. This position focuses exclusively on handling inbound customer inquiries and sales opportunities, eliminating the need for prospecting or cold calling. You will serve as the primary point of contact for potential and existing customers, delivering outstanding service while identifying opportunities to match clients with appropriate products and services. In this role, you will respond promptly to incoming calls, emails, and chat inquiries from interested prospects. You will guide customers through product information, answer questions about offerings, and assist with the sales process from initial contact through closing. Building rapport with callers, understanding their needs, and providing tailored recommendations are essential daily activities. You will also maintain accurate records in the customer relationship management system, follow up on leads, and collaborate with team members to ensure seamless customer experiences. Qualified candidates must possess previous experience in customer service or sales, preferably in a phone-based environment. Strong verbal and written communication skills are required, along with the ability to actively listen and respond professionally. Proficiency with computers and customer relationship management software is essential. Candidates should demonstrate a customer-first mindset, patience when handling inquiries, and the ability to work independently in a remote setting. The Penso Agency values team members who are self-motivated, organized, and committed to continuous improvement. This organization operates with a focus on integrity, responsiveness, and delivering measurable results for clients. Employees enjoy the flexibility of working from any location within Massachusetts while contributing to a supportive and growth-oriented company culture. Benefits include flexible scheduling options, opportunities for professional development, and performance-based incentives. Team members have access to ongoing training programs designed to enhance sales techniques and customer service skills. Career advancement opportunities exist for high performers interested in leadership or specialized roles within the organization. This position offers the chance to build a rewarding career in a remote environment with a company that prioritizes employee success and customer satisfaction.