First American is seeking a dedicated In-Office Customer Service Representative to join our team in Oregon. This full-time role focuses on delivering outstanding customer experiences through professional communication, efficient problem resolution, and accurate information management within our supportive office setting. In this position, you will handle incoming customer inquiries via phone, email, and in-person interactions, addressing questions about products, services, and account details with clarity and patience. You will process requests, maintain detailed records in company systems, and collaborate with internal teams to ensure timely resolutions. The role requires strong attention to detail when documenting interactions and following established procedures to maintain compliance and service quality standards. Key responsibilities include managing high volumes of customer contacts while maintaining composure under pressure, identifying and escalating complex issues appropriately, and consistently meeting performance metrics related to response times and satisfaction scores. You will also participate in ongoing training to stay current with company offerings and industry regulations. Required qualifications include a high school diploma or equivalent, previous customer service experience preferably in a fast-paced environment, and proficiency with standard office software and customer relationship management tools. Candidates must demonstrate excellent verbal and written communication abilities along with strong interpersonal skills. Essential skills for success include active listening, problem-solving under time constraints, multitasking across multiple channels, and maintaining professionalism in all interactions. The ideal candidate will be adaptable, detail-oriented, and committed to continuous improvement. First American is a leading provider of title insurance and settlement services with a long-standing reputation for integrity and excellence. We foster a collaborative workplace culture that values employee contributions and supports professional development. Team members enjoy competitive compensation packages, comprehensive health benefits, retirement planning options, and opportunities for career advancement within the organization. Employees can access ongoing training programs designed to build skills and prepare individuals for leadership roles. This opportunity offers stability with a reputable company and clear pathways for growth in the customer service and operations fields. Join us to make a meaningful impact while developing your career in a dynamic industry.