Cintas is seeking a motivated and customer-focused Customer Service Representative to join our team in Chicago, Illinois. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with professionalism, efficiency, and care. You will handle inquiries, resolve issues, process orders, and provide product and service information while maintaining high standards of service excellence. Key Responsibilities include managing incoming calls and emails, addressing customer concerns promptly, processing transactions accurately, maintaining detailed records, coordinating with internal departments to fulfill requests, and following up to ensure complete satisfaction. You will also identify opportunities to upsell services, support account retention efforts, and contribute to team goals through collaboration and proactive communication. Required Qualifications include a high school diploma or equivalent, previous customer service experience preferably in a call center or retail setting, strong verbal and written communication abilities, and basic computer proficiency. Candidates should demonstrate patience, empathy, and the ability to remain calm under pressure while managing multiple tasks simultaneously. Essential Skills for success in this position include active listening, problem-solving, time management, attention to detail, and adaptability. Familiarity with CRM systems and Microsoft Office applications is advantageous. The ideal candidate will be a team player with a positive attitude and a genuine desire to help others. Cintas is a leader in the uniform and facility services industry, known for its commitment to quality, innovation, and employee development. We foster a supportive workplace culture that values diversity, safety, and continuous improvement. Benefits offered include competitive compensation, comprehensive health coverage, retirement savings plans, paid time off, and employee discounts. Growth Opportunities are abundant, with access to ongoing training programs, mentorship, and clear pathways for career advancement within the organization. Employees are encouraged to develop new skills and pursue internal promotions to build long-term careers at Cintas.