Job Overview SkyBridge Healthcare, a leading provider of innovative healthcare staffing and services, is seeking a dedicated Healthcare Customer Service Representative for a contract position based in Tampa, FL. In this role, you will serve as the primary point of contact for patients, healthcare providers, and internal teams, ensuring seamless communication and resolution of inquiries related to healthcare services, billing, appointments, and more. As part of our commitment to excellence in patient care, you will contribute to enhancing customer satisfaction in a fast-paced, supportive environment. Key Responsibilities Respond promptly to customer inquiries through multiple channels including phone, email, live chat, and customer portals, providing accurate information on healthcare services, insurance claims, and appointment scheduling. Assist with troubleshooting issues such as billing disputes, prescription refills, and medical records access while adhering to HIPAA privacy regulations and company protocols. Document all interactions in CRM systems to maintain accurate records and support continuous improvement efforts. Escalate complex cases to appropriate departments, such as clinical teams or billing specialists, and follow up to ensure resolution. Collaborate with healthcare professionals to relay patient feedback and contribute to service enhancements. Achieve performance metrics including response times, resolution rates, and customer satisfaction scores. Participate in training sessions to stay updated on healthcare policies, products, and best practices. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, business, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in a healthcare, call center, or medical office setting. Familiarity with medical terminology, HIPAA compliance, and electronic health records (EHR) systems. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software such as Salesforce or Zendesk. Skills Exceptional verbal and written communication skills with the ability to empathize and de-escalate challenging situations. Strong active listening and problem-solving abilities to address diverse customer needs efficiently. Technical aptitude for navigating healthcare software, databases, and multiline phone systems. High attention to detail and organizational skills to manage high-volume inquiries accurately. Ability to multitask in a dynamic environment while maintaining professionalism and confidentiality. Team-oriented mindset with adaptability to shifting priorities. Company Info SkyBridge Healthcare is a premier healthcare solutions provider specializing in staffing, consulting, and technology services across the U.S. With a focus on bridging the gap between healthcare talent and top facilities, we empower professionals to deliver outstanding patient care. Our Tampa office is a hub of innovation, fostering a collaborative culture dedicated to growth and impact in the healthcare industry. Benefits As a contract role, enjoy competitive hourly pay, flexible scheduling, and potential for extension or conversion to permanent based on performance. Access professional development opportunities, including training in healthcare trends and customer service best practices. Additional perks include health insurance stipends, paid time off accrual, and employee assistance programs to support work-life balance. Growth Opportunities Excel in this role and unlock pathways to senior customer service positions, team lead roles, or transitions into healthcare operations and account management. SkyBridge Healthcare invests in your success through mentorship, certifications like Certified Customer Service Professional (CCSP), and exposure to advanced healthcare technologies, paving the way for long-term career advancement in the dynamic healthcare sector.