Job Overview Point72 is seeking a dedicated Part-time Customer Service Representative to join our team in North Carolina. In this role, you will serve as the primary point of contact for clients, providing timely resolutions to inquiries while maintaining high standards of service excellence. This opportunity allows you to contribute to a leading global investment firm known for its innovative approach and commitment to excellence. Key Responsibilities Respond to customer inquiries via phone, email, and chat channels in a professional and courteous manner. Resolve complaints and issues promptly while escalation procedures are followed correctly when needed. Document all interactions accurately in the company CRM system to maintain comprehensive records. Collaborate with internal teams to address complex queries and ensure seamless customer experiences. Maintain up-to-date knowledge of company products, services, and policies to provide accurate information. Support administrative tasks such as data entry, scheduling appointments, and preparing reports as required by supervisors. Required Qualifications High school diploma or equivalent educational credential is required. Previous customer service experience preferably in financial services or call center environments is preferred. Strong verbal and communication skills are essential along with demonstrated problem-solving abilities. Must be able to work flexible part-time hours including potential evenings or weekends. Skills Excellent verbal and communication skills are required to handle client interactions effectively. Proficient in using CRM tools and Microsoft Office suite software applications daily. Time management abilities help meet response time targets and meeting deadlines. Adaptability is needed to learn new systems and handle changing priorities. Attention to detail ensures accurate documentation and policy compliance.