H&S Energy Group is seeking a dedicated Customer Service Representative to join our team in California. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and providing information about our energy products and services. The position requires a proactive individual who can manage high volumes of customer interactions while maintaining professionalism and accuracy at all times. You will work closely with internal departments to ensure timely resolution of issues and contribute to overall customer satisfaction. Key Responsibilities include handling inbound and outbound customer calls, responding to emails and chat inquiries, processing service requests and account updates, documenting all interactions in the company CRM system, and escalating complex issues to appropriate teams when necessary. You will also educate customers on billing procedures, service plans, and energy-saving options while promoting company initiatives and maintaining compliance with regulatory guidelines. Daily tasks involve meeting performance metrics related to response time, resolution rate, and customer feedback scores. Required Qualifications for this position include a high school diploma or equivalent, with previous customer service experience in a call center or retail environment preferred. Candidates should demonstrate strong verbal and written communication skills, basic computer proficiency, and the ability to navigate multiple software systems simultaneously. Attention to detail, patience under pressure, and a solutions-oriented mindset are essential for success in this role. Skills required include active listening, problem-solving, time management, conflict resolution, and empathy. Familiarity with CRM platforms, Microsoft Office applications, and phone systems is advantageous. The ability to work independently while contributing to team goals is highly valued. Bilingual abilities in English and Spanish are a plus but not mandatory. H&S Energy Group is a leading provider of energy solutions committed to sustainability, innovation, and customer-centric service across California. We foster a collaborative workplace culture that encourages professional growth and values employee contributions. Our team supports one another in delivering reliable energy services to residential and commercial clients throughout the state. Benefits offered include competitive hourly compensation, comprehensive health insurance coverage, paid time off, and opportunities for career advancement within the organization. Employees also receive ongoing training and development programs designed to enhance skills and prepare individuals for future leadership roles. Growth Opportunities include internal promotions to senior customer service positions, team lead responsibilities, or specialized roles in operations and account management. The company supports continuing education and provides clear pathways for long-term career progression based on performance and dedication.