Talentoma is seeking a dedicated Remote Customer Support Coordinator to join our growing team. This full-time position offers the flexibility to work from anywhere in Michigan while providing outstanding support to our valued customers. As a key member of our service team, you will serve as the primary point of contact for customer inquiries, ensuring each interaction reflects our commitment to excellence and care. In this role, you will handle a high volume of customer communications through email, chat, and phone channels. You will troubleshoot issues, answer product and service questions, process requests efficiently, and escalate complex matters when necessary. Your daily responsibilities include maintaining detailed records of all customer interactions, following up on pending cases, and collaborating with internal departments to deliver timely resolutions. You will also contribute feedback that helps improve our support processes and overall customer experience. To succeed, candidates must have at least two years of customer service experience in a remote or office setting. Strong written and verbal communication skills are essential, along with proven ability to manage multiple tasks simultaneously in a fast-paced environment. Proficiency with customer support software, CRM platforms, and standard office applications is required. Candidates should demonstrate patience, empathy, and a solutions-oriented mindset when addressing customer concerns. Ideal applicants possess excellent problem-solving abilities, attention to detail, and the capacity to remain calm under pressure. Prior experience in the technology or service industry is advantageous but not mandatory. A reliable internet connection and a quiet workspace are necessary for this fully remote position. Talentoma is a forward-thinking company committed to delivering innovative solutions and outstanding service. We foster a collaborative, inclusive culture that values every team member’s contribution. Employees enjoy competitive compensation, comprehensive health benefits, flexible scheduling options, and ongoing professional development opportunities. Career growth paths include advancement into senior support roles, team leadership, and specialized positions within our organization. Join us and help shape the future of customer support while building a rewarding career with Talentoma.