Job Overview Guest Supply, a leading provider of hospitality products and services, is seeking a dedicated Customer Service Representative to join our remote team. This full-time position is perfect for East Coast-based professionals who thrive in a fast-paced environment, offering the flexibility to work from anywhere in Ohio. As a key member of our customer support team, you will play a vital role in ensuring our clients in the hospitality industry receive top-tier service, helping them source everything from amenities to supplies seamlessly. Key Responsibilities In this role, you will handle inbound customer inquiries via phone, email, and chat, providing accurate information on product availability, pricing, and order status. You will process orders, resolve complaints, and escalate complex issues to appropriate departments while maintaining detailed records in our CRM system. Additionally, you will collaborate with sales and logistics teams to ensure timely order fulfillment and build lasting relationships with clients by offering proactive solutions and personalized support. Expect to meet daily call volume targets and contribute to team goals for customer satisfaction scores. Required Qualifications Candidates must have at least 1-2 years of experience in customer service, preferably within the hospitality or retail sectors. A high school diploma or equivalent is required; an associate's degree is a plus. Proficiency in Microsoft Office Suite and familiarity with customer service software like Zendesk or Salesforce is essential. Strong communication skills, both verbal and written, are non-negotiable, along with the ability to work independently in a remote setting. Skills Success in this position demands exceptional active listening, problem-solving, and multitasking abilities. You should possess a customer-centric mindset, with empathy and patience to handle diverse client needs. Technical aptitude for navigating order management systems and basic data entry is crucial. Time management skills are key to balancing high-volume interactions during East Coast business hours (typically 8 AM to 5 PM ET). Finally, a positive attitude and adaptability to shifting priorities will set you apart. Company Info Guest Supply is a trusted name in the hospitality supply chain, delivering high-quality products to hotels, resorts, and restaurants nationwide. With a commitment to innovation and customer excellence, we pride ourselves on a collaborative culture that values employee growth and work-life balance. Our remote-first approach empowers team members to perform at their best from home. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, plus a 401(k) with company match. Enjoy paid time off, holiday pay, and remote work stipends for home office setup. Additional perks include employee discounts on products and wellness programs to support your well-being. Growth Opportunities At Guest Supply, career advancement is a priority. High performers can move into senior support roles, team lead positions, or transition to sales and account management. We provide ongoing training, certifications in customer service excellence, and mentorship programs to fuel your professional development in the dynamic hospitality industry.