Job Overview Greenlight is seeking a dedicated Customer Service Specialist to join our dynamic team in Tampa, FL. As a key member of our support team, you will provide top-tier assistance to our users, primarily families and children using our financial education and management app. This full-time role offers the opportunity to make a meaningful impact by helping customers navigate their accounts, resolve issues, and maximize the benefits of our platform. If you thrive in a fast-paced environment and have a passion for customer satisfaction, this position is perfect for you. Key Responsibilities You will handle a high volume of customer inquiries through multiple channels including phone, email, live chat, and social media. Responsibilities include troubleshooting account issues, processing transactions, educating users on app features, and escalating complex problems to appropriate teams. You will maintain detailed records of interactions, follow up on open cases to ensure resolution, and contribute to improving our knowledge base with insights from customer feedback. Additionally, you will participate in quality assurance reviews and team meetings to uphold service standards. Required Qualifications A high school diploma or equivalent is required; an associate's or bachelor's degree in business, communications, or a related field is preferred. At least 1-2 years of experience in customer service, call center operations, or a similar role is essential. Proficiency in customer relationship management (CRM) systems and Microsoft Office suite is necessary. Candidates must be able to work flexible shifts, including evenings and weekends, to support our 24/7 operations. Skills Exceptional verbal and written communication skills are crucial, along with strong active listening and problem-solving abilities. You should demonstrate empathy, patience, and the capacity to multitask in a high-pressure setting. Technical aptitude for quickly learning software tools and familiarity with financial products is highly valued. Excellent time management and organizational skills will help you succeed in meeting response time goals and maintaining accuracy. Company Info Greenlight is a leading fintech company revolutionizing family finance with our award-winning app that teaches kids about money while giving parents peace of mind. Headquartered in Atlanta with offices in Tampa and beyond, we empower over 6 million members to build smart financial habits. Our vibrant culture emphasizes innovation, inclusivity, and work-life balance, with a mission to make finance fun and accessible for all ages. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision, plus 401(k) matching. Enjoy generous paid time off, parental leave, and wellness programs. Additional perks include stock options, learning stipends, and team-building events to foster collaboration and growth. Growth Opportunities At Greenlight, your career progression is a priority. High performers advance to roles like Team Lead, Support Manager, or specialized positions in product feedback and training. We provide ongoing training, mentorship programs, and clear paths for promotion within our expanding organization. Join us to grow alongside a company that's shaping the future of financial literacy.