Crash Champions is seeking a dedicated Customer Service Representative to join our team in Chicago, Illinois. In this full-time role, you will serve as the primary point of contact for customers throughout their vehicle repair journey, ensuring clear communication, timely updates, and a positive experience from start to finish. As a Customer Service Representative, you will manage inbound and outbound calls, respond to customer inquiries via phone and email, schedule appointments, explain repair processes, and coordinate with technicians and insurance partners. You will handle customer concerns professionally, resolve complaints efficiently, and maintain accurate records in our system. Building strong relationships with clients while representing the company’s commitment to quality service is essential. The ideal candidate will have previous customer service experience, preferably in the automotive or insurance industries. Strong verbal and written communication skills, attention to detail, and the ability to manage multiple tasks in a high-volume environment are required. Proficiency with Microsoft Office and customer relationship management software is preferred. A high school diploma or equivalent is necessary, and bilingual skills are a plus. Key skills include active listening, problem-solving, time management, empathy, and conflict resolution. Crash Champions values team members who are adaptable, reliable, and committed to delivering outstanding service. Employees enjoy a supportive work environment with opportunities for professional development and career advancement. Crash Champions is a leading provider of collision repair services across the United States, dedicated to restoring vehicles and exceeding customer expectations. We offer competitive compensation, comprehensive benefits including health, dental, and vision insurance, paid time off, and retirement savings options. Employees also benefit from ongoing training programs and clear pathways for growth within the organization. Join us and contribute to a company that values integrity, excellence, and customer satisfaction.