Job Overview As a Customer Service Representative at iT Resource Solutions.net, inc, you will serve as the primary point of contact for clients, providing timely assistance and ensuring a positive customer experience. This full-time position is based in New Jersey and offers the opportunity to work within a supportive team environment focused on delivering high-quality service solutions. Key Responsibilities Handle incoming customer inquiries through multiple channels including phone, email, and chat, providing accurate information and resolving issues promptly. Maintain detailed records of customer interactions and follow up on pending matters to ensure complete resolution. Collaborate with internal departments to escalate complex concerns and track resolution progress. Process orders, returns, and account updates while adhering to company policies and service standards. Monitor customer satisfaction metrics and contribute feedback to improve overall service delivery. Required Qualifications A high school diploma or equivalent is required, with previous customer service experience preferred. Candidates should demonstrate strong communication abilities and the capacity to manage multiple tasks simultaneously in a fast-paced environment. Skills Excellent verbal and written communication, active listening, problem-solving, time management, and proficiency with customer relationship management software are essential. Attention to detail and a customer-first mindset will help you succeed in this role. Company Info iT Resource Solutions.net, inc is a technology-focused staffing and solutions provider dedicated to connecting skilled professionals with meaningful opportunities. The company values integrity, collaboration, and continuous improvement while supporting clients across various industries. Benefits Employees enjoy competitive compensation, health and wellness programs, paid time off, and professional development resources. The organization fosters a positive workplace culture that encourages growth and recognizes individual contributions. Growth Opportunities This role provides a solid foundation for career advancement within customer service, operations, or client management. Team members who demonstrate strong performance may progress into supervisory, training, or specialized support positions as the company continues to expand.