We are seeking a dedicated Customer Service Desk Agent specializing in mortgage support to join our remote team at Unisys. In this role, you will serve as the primary point of contact for mortgage-related inquiries, providing exceptional service while assisting customers with loan applications, payment processing, account status updates, and documentation requirements. You will leverage your strong communication skills and mortgage industry knowledge to resolve issues efficiently and maintain high satisfaction levels across all interactions. Key responsibilities include handling inbound customer calls and written inquiries, researching complex mortgage scenarios using internal systems and databases, processing routine requests such as payment adjustments and document requests, and escalating technical issues to appropriate teams when necessary. You will also maintain accurate records of all customer interactions, follow established compliance protocols for handling sensitive financial information, and contribute to team performance goals by meeting established metrics for response time and resolution quality. Required qualifications include a high school diploma or equivalent, with previous customer service experience in financial services or mortgage lending preferred. Candidates must demonstrate proficiency with computer systems, CRM platforms, and standard office applications. Strong verbal and written communication abilities are essential, along with the capacity to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail. Essential skills include active listening, problem-solving capabilities, time management proficiency, and the ability to explain complex mortgage processes in clear, accessible language. Candidates should possess a customer-first mindset, demonstrate patience when handling difficult situations, and show adaptability to evolving procedures and regulatory requirements. Unisys is a global technology solutions company delivering innovative services across industries including financial services, healthcare, and government. We pride ourselves on fostering an inclusive workplace where diverse perspectives drive innovation and excellence. As a remote team member, you will receive comprehensive training, ongoing professional development opportunities, and access to competitive compensation packages. Benefits include health insurance, retirement savings plans, paid time off, and flexible scheduling options designed to support work-life balance. Growth opportunities include advancement into senior support roles, team leadership positions, or specialized mortgage operations functions. Employees have access to continuous learning programs, mentorship opportunities, and career pathing resources that support long-term professional development within the organization.