Job Overview Infinite Computer Solutions is seeking a dedicated Call Center Customer Service Representative to join our dynamic team in California. In this full-time position, you will be the first point of contact for our valued customers, providing top-tier support via phone, email, and chat to enhance customer satisfaction and contribute to our company's growth in the IT services sector. Key Responsibilities As a Customer Service Representative, you will manage a high volume of incoming calls and inquiries, listening attentively to customer needs and providing accurate information about products, services, and solutions offered by Infinite Computer Solutions. You will troubleshoot technical issues, process orders, handle billing disputes, and escalate complex problems to specialized teams while maintaining detailed records of all interactions in our CRM system. Additionally, you will upsell services when appropriate, follow up on customer feedback, and collaborate with other departments to resolve issues promptly, ensuring every customer interaction aligns with our commitment to excellence. Required Qualifications Candidates must have a high school diploma or equivalent, with at least 1-2 years of experience in a call center or customer service environment. Proficiency in using customer service software, such as Zendesk or Salesforce, is essential, along with strong computer literacy including typing speed of at least 35 WPM. Availability for full-time shifts, including evenings, weekends, and holidays, is required to support our 24/7 operations. Skills Exceptional communication skills, both verbal and written, are crucial, along with the ability to remain calm under pressure and multitask effectively in a fast-paced environment. Active listening, problem-solving, empathy, and a customer-centric mindset will set you apart. Familiarity with IT terminology and basic technical support is a plus, as is experience with remote communication tools for hybrid work setups. Company Info Infinite Computer Solutions is a leading global IT services provider headquartered in California, specializing in digital transformation, cloud computing, and customer experience solutions. With a workforce of over 10,000 employees worldwide, we empower businesses through innovative technology and unwavering customer focus. Our California office fosters a collaborative culture where innovation thrives, and employee development is prioritized. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) with company match, paid time off, and employee assistance programs. Enjoy perks like tuition reimbursement, wellness incentives, and team-building events to support your work-life balance. Growth Opportunities At Infinite Computer Solutions, career advancement is a reality. High performers can progress to supervisory roles, team lead positions, or specialized customer success tracks. We provide ongoing training, certifications in customer service excellence and IT support, and mentorship programs to help you build a rewarding career in the tech industry.