EBSCO Information Services is seeking a dedicated Customer Service Representative I to join our team in Alabama. This full-time position plays a vital role in supporting our library and academic clients by providing timely, accurate, and professional assistance with EBSCO products and services. The representative will serve as the first point of contact for customer inquiries, offering solutions that enhance the overall client experience and strengthen long-term relationships with users across various institutions. Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and timely manner. The representative will troubleshoot product access issues, guide users through platform navigation, and escalate complex technical problems to appropriate teams when necessary. Additional duties involve processing account updates, managing subscription renewals, documenting all customer interactions in the CRM system, and collaborating with internal departments to ensure seamless service delivery. The role also requires maintaining up-to-date knowledge of EBSCO products and participating in regular training sessions to stay current with new features and service enhancements. Required qualifications include a high school diploma or equivalent, with previous customer service experience in a call center or support environment preferred. Candidates should possess strong verbal and written communication skills, the ability to handle multiple tasks simultaneously, and proficiency with standard office software and CRM platforms. A customer-focused mindset, problem-solving abilities, and attention to detail are essential for success in this role. Essential skills for this position include active listening, empathy, time management, technical troubleshooting, and conflict resolution. The ideal candidate will demonstrate patience when assisting users with varying levels of technical knowledge and maintain composure during high-volume periods. EBSCO Information Services is a leading provider of research databases, e-journals, e-books, and discovery tools for libraries, corporations, and academic institutions worldwide. With a commitment to innovation and customer success, the company offers a collaborative work environment and opportunities for professional development. Benefits include competitive compensation, comprehensive health and dental insurance, retirement savings plans, paid time off, and access to ongoing training programs. Growth opportunities exist through internal promotions, cross-departmental projects, and specialized skill development in areas such as technical support, account management, and product training. Employees are encouraged to pursue career advancement within the organization as they gain experience and demonstrate strong performance.