Job Overview Addison Group is seeking a dedicated Customer Service Representative to join our dynamic team in Virginia. In this full-time position, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. As a key member of our customer service department, you will handle inquiries, resolve issues, and foster long-term relationships that drive customer satisfaction and loyalty. This role is ideal for individuals passionate about helping others and thriving in a fast-paced environment. Key Responsibilities Your day-to-day duties will include responding promptly to customer inquiries through multiple channels such as phone, email, live chat, and social media. You will troubleshoot problems, process orders, and provide accurate information about products or services to ensure a seamless customer experience. Additionally, you will document all interactions in our CRM system, escalate complex issues to appropriate teams, and follow up to confirm resolution. Collaborating with sales, operations, and support teams will be essential to deliver holistic solutions. You will also contribute to quality assurance by participating in call monitoring and feedback sessions to continuously improve service standards. Required Qualifications A high school diploma or equivalent is required, with an associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in customer service, call center, or retail support roles is essential. Proficiency in Microsoft Office Suite and familiarity with CRM software such as Salesforce or Zendesk is highly desirable. Excellent communication skills, both verbal and written, are a must, along with the ability to multitask in a high-volume setting. Skills The ideal candidate demonstrates strong active listening, empathy, and problem-solving abilities to de-escalate situations effectively. You should possess solid organizational skills, attention to detail, and the capacity to work under pressure while maintaining a positive attitude. Technical aptitude for learning new systems quickly, along with basic data entry and typing speed (40+ WPM), is required. Team players who are adaptable, resilient, and committed to customer-centric service will excel in this role. Company Info Addison Group is a leading staffing and recruiting firm headquartered in the U.S., specializing in placing top talent across industries like IT, finance, healthcare, and professional services. With a commitment to excellence and innovation, we partner with Fortune 500 companies and growing businesses to deliver workforce solutions. Our Virginia office fosters a collaborative culture where employees are valued and empowered to grow professionally. Benefits We offer a competitive compensation package including health, dental, and vision insurance, 401(k) matching, paid time off, and employee assistance programs. Additional perks include professional development stipends, wellness initiatives, and performance-based bonuses to reward your contributions. Growth Opportunities At Addison Group, career advancement is a priority. High performers can progress to senior representative, team lead, or supervisory roles with structured training programs and mentorship. We provide ongoing learning opportunities, certifications in customer service excellence, and exposure to diverse projects to build a rewarding long-term career.