Job Overview Mohawk Industries, a leading global flooring manufacturer, is hiring a Customer Service Representative to join our team in Houston, Texas. This position plays a vital role in maintaining strong customer relationships by providing timely, accurate, and professional assistance. The representative will serve as the primary point of contact for customers, handling inquiries, processing requests, and ensuring a positive experience with the company. The role requires strong communication skills and the ability to thrive in a fast-paced environment. Key Responsibilities Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner. Process orders, returns, and exchanges while maintaining accurate records in company systems. Investigate and resolve customer complaints or issues by collaborating with internal departments when necessary. Provide product information, pricing details, and delivery updates to support informed customer decisions. Maintain up-to-date knowledge of company products, policies, and procedures to deliver accurate information. Document all customer interactions and follow up to ensure issues are fully resolved. Support sales and operations teams by relaying customer feedback and identifying opportunities for service improvement. Required Qualifications High school diploma or equivalent is required. Previous customer service experience in a call center or retail environment is preferred. Proficiency with Microsoft Office Suite and customer relationship management software is essential. Candidates must demonstrate strong verbal and written communication abilities. Skills Excellent active listening and problem-solving skills. Ability to handle multiple tasks simultaneously while maintaining attention to detail. Strong interpersonal skills with a customer-first mindset. Capable of working independently and as part of a collaborative team. Adaptability to changing priorities and procedures. Company Info Mohawk Industries is the world's largest flooring company and a leader in the design, manufacture, and distribution of flooring products. With a commitment to innovation and sustainability, the company serves residential and commercial customers across North America and globally. Benefits Employees enjoy competitive compensation, comprehensive health and wellness benefits, retirement savings plans, and paid time off. Additional perks include employee discounts on company products and professional development support. Growth Opportunities Mohawk Industries offers clear pathways for career advancement within customer service, sales, operations, and management. Ongoing training programs help employees develop new skills and prepare for leadership roles within the organization.