Terminix is seeking a dedicated Customer Service Representative to join our team in a fully remote capacity. In this role, you will serve as the primary point of contact for customers across the country, ensuring their needs are met with professionalism and efficiency. You will handle a variety of customer interactions while maintaining high standards of service that reflect the Terminix commitment to excellence. Your key responsibilities will include answering incoming calls and responding to customer inquiries via multiple communication channels. You will schedule service appointments, provide accurate information about pest control solutions, and address billing questions. Additionally, you will resolve customer complaints in a timely manner, document all interactions in the company database, and collaborate with field technicians to ensure seamless service delivery. You will also follow up with customers to confirm satisfaction and identify opportunities for additional services. To succeed in this position, candidates must possess a high school diploma or equivalent. Previous experience in customer service or call center environments is preferred. Strong verbal and written communication skills are essential. Applicants should demonstrate proficiency with computer systems and customer relationship management software. The ability to work independently in a remote setting while maintaining productivity is required. Candidates must be available to work full-time hours and possess reliable internet connectivity. Ideal candidates will exhibit patience, empathy, and a solutions-oriented mindset when interacting with customers. You should be comfortable handling difficult conversations and de-escalating situations when necessary. Attention to detail and strong organizational skills will help you manage multiple customer accounts effectively. A positive attitude and willingness to learn about pest control services will contribute to your success. Terminix is a leading provider of pest control services with decades of experience protecting homes and businesses. As part of a larger organization, employees benefit from extensive training programs and access to industry-leading resources. The company fosters a supportive work environment where team members are valued and encouraged to grow professionally. Employees enjoy competitive compensation at sixteen dollars per hour along with opportunities for performance-based incentives. Benefits include health insurance options, paid time off, and retirement savings plans. Remote work provides flexibility and work-life balance. Career advancement opportunities exist within customer service and other departments for those who demonstrate strong performance and commitment to the company mission.