Border States is seeking a dedicated Customer Service Representative to join our utility division in Fremont, Nebraska. This full-time role focuses on providing exceptional support to utility customers while ensuring their electrical distribution needs are met efficiently and professionally. The position plays a vital role in maintaining strong customer relationships and supporting the company's mission of delivering quality products and services. In this role, you will handle incoming customer inquiries via phone and email, process orders accurately, and provide real-time updates on product availability and delivery schedules. You will manage customer accounts, resolve complaints, and coordinate with internal teams including sales, logistics, and warehouse staff to ensure seamless service delivery. Additional responsibilities include maintaining accurate records in the company database, following up on open orders, and identifying opportunities to upsell or cross-sell products based on customer needs. Candidates must have a high school diploma or equivalent along with previous customer service experience, preferably in a utility, industrial, or distribution environment. Strong communication and problem-solving skills are essential, as is proficiency with Microsoft Office applications and customer relationship management systems. The ideal candidate demonstrates attention to detail, the ability to multitask in a fast-paced setting, and a commitment to delivering outstanding service. Border States offers a supportive work environment with opportunities for professional development and career advancement. Team members benefit from competitive compensation, comprehensive health coverage, retirement savings plans, and paid time off. Employees also gain access to ongoing training programs designed to enhance skills and support long-term growth within the organization. With a strong company culture focused on collaboration and excellence, this position provides a solid foundation for building a rewarding career in customer service and utility support.