Job Overview Automata Intelligence, a leader in artificial intelligence and automation solutions, is seeking a dedicated Customer Service Representative to join our dynamic team in North Carolina. In this full-time position, you will serve as the primary point of contact for our clients, ensuring their satisfaction with our state-of-the-art AI products and services. By combining empathy, technical know-how, and problem-solving prowess, you'll play a vital role in enhancing customer experiences and driving business growth in a rapidly evolving tech landscape. Key Responsibilities Your day-to-day duties will include responding promptly to customer inquiries via phone, email, chat, and social media channels, providing accurate information about our AI-driven products and troubleshooting technical issues efficiently. You will maintain detailed records of customer interactions in our CRM system, escalate complex cases to specialized teams, and follow up to ensure resolutions meet our high standards. Additionally, you'll gather customer feedback to inform product improvements, upsell services when appropriate, and collaborate with cross-functional teams to deliver seamless support. Achieving and exceeding key performance metrics, such as response time and resolution rates, will be central to your success. Required Qualifications A high school diploma or equivalent is required, with an associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in customer service, preferably in a tech or SaaS environment, is essential. Proficiency in using customer support software like Zendesk, Salesforce, or similar CRM tools is necessary, along with strong computer skills including Microsoft Office Suite and familiarity with AI technologies. Skills Exceptional verbal and written communication skills are a must, enabling you to convey complex technical concepts in simple terms. You should possess outstanding active listening abilities, empathy, and patience to handle diverse customer needs effectively. Problem-solving and multitasking skills will help you thrive in a fast-paced environment, while a customer-centric mindset ensures positive interactions. Basic knowledge of AI and automation tools is advantageous, and adaptability to learn new technologies quickly is key. Company Info Automata Intelligence is at the forefront of revolutionizing industries through intelligent automation and machine learning solutions. Headquartered in North Carolina, we empower businesses worldwide with tools that streamline operations, boost efficiency, and unlock new potentials. Our innovative culture fosters collaboration, creativity, and continuous learning, supported by a diverse team passionate about technology's transformative power. Benefits We offer a competitive compensation package including comprehensive health, dental, and vision insurance, 401(k) matching, paid time off, and flexible spending accounts. Enjoy perks like remote work options, professional development stipends, wellness programs, and team-building events to support your work-life balance. Growth Opportunities At Automata Intelligence, your career progression is a priority. We provide structured training programs, mentorship from industry experts, and clear paths to advance into senior support roles, team lead positions, or even product management. Regular performance reviews and skill-building workshops ensure you grow alongside our expanding company.