Job Overview: Join Cengage as a Customer Success Consultant in a remote role based in Arizona, focusing on empowering higher education institutions to maximize the value of our digital learning solutions. This full-time position offers the flexibility to work from anywhere in Arizona while partnering with educators and administrators to ensure exceptional outcomes through our innovative platforms. Key Responsibilities: Serve as the primary point of contact for assigned customer accounts, conducting regular check-ins to assess needs and provide tailored guidance on product adoption. Develop and execute success plans that align with customer goals, including onboarding, training sessions, and ongoing support to boost engagement and retention rates. Analyze usage data and customer feedback to identify opportunities for upsell, renewal, and expansion, collaborating with sales and product teams to deliver customized solutions. Resolve escalations promptly, maintain detailed CRM records, and contribute to the continuous improvement of customer success strategies through best practices sharing. Required Qualifications: Bachelor's degree in business, education, marketing, or a related field. At least 2-3 years of experience in customer success, account management, or SaaS support, preferably in edtech or higher education. Proven track record of managing multiple accounts and driving customer retention metrics. Skills: Exceptional communication and relationship-building abilities, with proficiency in CRM tools like Salesforce and analytics platforms such as Gainsight. Strong problem-solving skills, data-driven decision-making, and familiarity with learning management systems (LMS). Technical aptitude for troubleshooting software issues and delivering virtual training. Ability to thrive in a fast-paced, remote environment with excellent time management and organizational skills. Company Info: Cengage is a global education technology company dedicated to advancing learning through digital course materials, platforms, and services. With a commitment to equity and innovation, we support millions of learners worldwide, fostering student success in higher education and beyond. Benefits: Competitive salary, comprehensive health, dental, and vision insurance, 401(k) matching, generous paid time off, and parental leave. Enjoy remote work flexibility, professional development stipends, wellness programs, and employee discounts on Cengage products. Growth Opportunities: Advance your career within a supportive culture that values internal mobility, with paths to senior consultant, manager, or specialized roles in customer advocacy. Access ongoing training, certifications, and leadership development programs to build expertise in edtech.