Job Overview Talentoma, a leading talent acquisition and HR solutions provider, is seeking a dedicated Remote Customer Support Specialist to join our growing team. This full-time remote position offers the flexibility to work from anywhere in Texas or beyond, focusing on delivering top-tier customer service to our diverse client base of businesses and job seekers. As a key member of our support team, you will play a vital role in ensuring client satisfaction, resolving inquiries efficiently, and contributing to our mission of connecting talent with opportunities seamlessly. Key Responsibilities You will handle a high volume of customer inquiries through multiple channels including email, live chat, phone, and ticketing systems, providing prompt and accurate responses. Diagnose and troubleshoot customer issues related to our platform, such as account access, job applications, profile management, and billing concerns. Escalate complex problems to appropriate teams while maintaining clear communication with customers throughout the resolution process. Document all interactions in our CRM system to track issues, solutions, and customer feedback for continuous improvement. Collaborate with cross-functional teams including product, sales, and engineering to relay customer insights and contribute to service enhancements. Proactively follow up on open cases to ensure complete resolution and high customer satisfaction scores. Participate in regular team meetings, training sessions, and process optimization initiatives to stay ahead of evolving customer needs. Required Qualifications A high school diploma or equivalent is required; an associate's or bachelor's degree in business, communications, or a related field is preferred. At least 1-2 years of experience in customer support, help desk, or a similar role, ideally in a remote or tech-enabled environment. Proven track record of handling 50+ customer interactions per day with a focus on empathy and efficiency. Skills Excellent verbal and written communication skills with the ability to convey technical information simply. Strong problem-solving abilities and a customer-centric mindset. Proficiency in customer support tools such as Zendesk, Freshdesk, or similar CRM platforms; familiarity with Slack, Microsoft Teams, and Google Workspace. Tech-savvy with quick adaptability to new software and systems. Exceptional time management and multitasking skills in a fast-paced, remote setting. Active listening and conflict resolution expertise to de-escalate challenging situations. Basic knowledge of HR tech, job platforms, or SaaS products is a plus. Company Info Talentoma is an innovative company revolutionizing talent acquisition with cutting-edge technology and personalized services. Headquartered in Texas, we empower businesses to find top talent while helping professionals advance their careers. Our remote-first culture fosters collaboration, innovation, and work-life balance, with a team passionate about making a difference in the HR landscape. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision, plus 401(k) matching. Enjoy generous paid time off, remote work stipend for home office setup, and flexible hours. Additional perks include professional development reimbursements, wellness programs, and team-building virtual events. Growth Opportunities At Talentoma, your career growth is our priority. Advance to senior support roles, team lead positions, or transition into product management and sales with our structured training programs and mentorship. We promote from within and provide clear paths for skill-building through certifications, workshops, and hands-on projects.