Job Overview Epiq is seeking a dedicated Customer Service Representative to join our team in Chicago, Illinois. In this full-time position, you will serve as the primary point of contact for clients, providing timely and effective support across various service channels. The role requires strong communication skills and a commitment to delivering outstanding customer experiences in a fast-paced corporate setting. Key Responsibilities Handle incoming customer inquiries through phone, email, and chat platforms while maintaining professionalism and accuracy. Resolve complaints and service issues by investigating concerns and implementing appropriate solutions. Process customer requests, update account information, and document all interactions in company systems. Collaborate with internal departments to escalate complex matters and ensure timely resolution. Meet established performance metrics related to response time, quality, and customer satisfaction scores. Required Qualifications High school diploma or equivalent is required, with previous customer service experience preferred. Candidates must demonstrate strong verbal and written communication abilities along with basic computer proficiency. The ability to work independently while contributing to team objectives is essential for success in this role. Skills This position requires excellent listening skills, patience, and the ability to remain calm under pressure. Strong problem-solving capabilities and attention to detail are necessary to address customer needs effectively. Familiarity with customer relationship management systems and standard office software will support daily responsibilities. Company Info Epiq is a leading provider of integrated technology and services for the legal and corporate communities. The organization is committed to delivering innovative solutions while maintaining the highest standards of service excellence across all client interactions. Benefits Employees enjoy competitive compensation packages along with comprehensive health and wellness benefits. Epiq offers professional development opportunities and a supportive work environment focused on employee growth and satisfaction. Growth Opportunities This role provides pathways for advancement within the customer service department and across other functional areas of the organization. Team members who demonstrate strong performance may progress into senior representative positions, team leadership roles, or specialized support functions based on individual career goals and company needs.