Stillwater Insurance Group is seeking a dedicated Customer Service Representative to join our remote team. In this full-time role, you will serve as the primary point of contact for customers, providing timely and accurate assistance regarding insurance policies, billing questions, and claims processes. You will handle a high volume of inbound communications through phone, email, and chat platforms while maintaining professionalism and empathy in every interaction. Your contributions will directly impact customer satisfaction and retention as you resolve issues efficiently and escalate complex matters when necessary. This position offers the flexibility of working from anywhere in California while being part of a supportive team committed to excellence in service delivery. Key responsibilities include answering customer inquiries about coverage options and policy details, processing policy changes and updates, guiding clients through claims submissions, and maintaining accurate records of all interactions in our customer relationship management system. You will also collaborate with internal departments such as claims, underwriting, and billing to ensure seamless service experiences. Regular participation in team meetings and training sessions will help you stay current on product knowledge and industry regulations. Required qualifications include a high school diploma or equivalent and at least one year of customer service experience, preferably in the insurance or financial services industry. Strong verbal and written communication skills are essential, along with proficiency in Microsoft Office applications and CRM software. Candidates must demonstrate problem-solving abilities, attention to detail, and the capacity to manage multiple tasks simultaneously in a fast-paced environment. Preferred skills include knowledge of insurance terminology and regulations, experience with claims processing systems, and bilingual capabilities in English and Spanish. The ideal candidate is self-motivated, adaptable to changing priorities, and committed to delivering outstanding service. Familiarity with remote work tools such as video conferencing and instant messaging platforms is highly valued. Stillwater Insurance Group is a reputable provider of personal and commercial insurance solutions with a long-standing commitment to customer care and community involvement. We foster a collaborative work culture that values integrity, innovation, and continuous improvement. Our remote team members receive comprehensive training and ongoing support to ensure success in their roles. Benefits include competitive compensation, medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off, and opportunities for professional development. Employees also enjoy flexible scheduling options and wellness programs designed to promote work-life balance. Growth opportunities are available through internal promotions, specialized training programs, and mentorship initiatives that support career advancement within the organization. This role provides a strong foundation for those looking to build a long-term career in the insurance industry.