Job Overview The Penso Agency is seeking a motivated Remote Customer Service & Sales Representative to join our dynamic team. This full-time role focuses on handling inbound leads, delivering top-tier customer service, and closing sales without any cold calling. Based anywhere in Texas, you'll enjoy the flexibility of remote work while contributing to our mission of connecting clients with tailored solutions in a supportive, growth-oriented environment. Key Responsibilities Respond promptly to inbound customer inquiries via phone, email, and chat, ensuring every interaction is professional and helpful. Qualify leads by assessing customer needs and presenting appropriate products or services to facilitate seamless sales conversions. Maintain accurate records of customer interactions, sales activities, and follow-ups using our CRM system. Build lasting relationships with clients through personalized service, addressing concerns and upselling opportunities as they arise. Collaborate with the sales and support teams to meet monthly targets and improve customer satisfaction metrics. Stay updated on company offerings, industry trends, and best practices to enhance your performance and provide informed guidance. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. At least 1-2 years of experience in customer service, sales, or a call center environment. Proven track record of meeting or exceeding sales goals in an inbound sales setting. Excellent communication skills, both verbal and written, with a friendly and professional demeanor. Comfortable working independently in a remote setup with reliable high-speed internet and a quiet workspace. Skills Strong active listening and empathy to understand customer needs quickly. Persuasive sales techniques focused on value and relationship-building. Proficiency in CRM software such as Salesforce or HubSpot, and Microsoft Office suite. Time management and multitasking abilities to handle multiple leads efficiently. Basic computer literacy including navigation of online tools and virtual communication platforms like Zoom or Slack. Company Info The Penso Agency is a leading remote-first agency specializing in innovative customer solutions and sales strategies. We pride ourselves on a collaborative culture that values work-life balance, professional development, and employee success. With a team of dedicated professionals across Texas and beyond, we foster an inclusive environment where ideas thrive and contributions are recognized. Benefits Competitive base salary with uncapped commission potential for high earners. Comprehensive health, dental, and vision insurance plans. Generous paid time off, including vacation, sick days, and holidays. Remote work stipend for home office setup and ongoing training programs. Performance-based bonuses and team-building virtual events to keep morale high. Growth Opportunities Advance your career with clear paths to senior representative, team lead, or management roles based on performance. Access ongoing training in advanced sales techniques, leadership development, and industry certifications. Join a company invested in your success, with mentorship programs and regular feedback to help you achieve long-term goals in sales and customer service.