Job Overview Mohawk Industries, a global leader in flooring solutions, is seeking a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this full-time position, you will serve as the primary point of contact for customers, providing top-tier support to enhance satisfaction and drive business success. As part of our Customer Service - CT division, you will handle inquiries, process orders, and resolve issues efficiently in a fast-paced environment. Key Responsibilities You will respond promptly to customer inquiries via phone, email, and chat, ensuring all interactions are professional and solution-oriented. Responsibilities include processing orders, tracking shipments, updating customer accounts, and collaborating with internal teams such as sales and logistics to resolve complex issues. You will maintain accurate records in our CRM system, escalate urgent matters when necessary, and follow up to confirm resolution and customer satisfaction. Additionally, you will identify upsell opportunities, provide product information on our extensive range of flooring products, and contribute to team goals by sharing feedback and best practices. Required Qualifications A high school diploma or equivalent is required, with at least 1-2 years of customer service experience preferred. Candidates must have strong communication skills and the ability to multitask in a high-volume setting. Proficiency in Microsoft Office and familiarity with CRM software like Salesforce is highly desirable. The role requires the ability to work full-time hours, including potential shifts to accommodate customer needs. Skills Excellent verbal and written communication skills are essential, along with active listening and problem-solving abilities. You should demonstrate empathy, patience, and a customer-centric mindset. Technical skills in data entry, order processing, and basic troubleshooting are key. Strong organizational skills, attention to detail, and the ability to handle stressful situations calmly will set you apart. Team collaboration and adaptability to changing priorities are also critical. Company Info Mohawk Industries is one of the world's largest flooring manufacturers, offering innovative carpet, hardwood, laminate, and tile products. Headquartered in Calhoun, Georgia, we operate globally with a commitment to quality, sustainability, and customer excellence. Our Minneapolis location supports regional operations, providing a collaborative and supportive workplace culture. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) with company match, paid time off, and employee discounts on products. Additional perks include tuition reimbursement, wellness programs, and flexible spending accounts to support your well-being. Growth Opportunities Mohawk Industries invests in employee development through ongoing training, leadership programs, and clear career paths. High performers can advance to senior representative, supervisor, or specialized roles in sales support or operations, fostering long-term career growth in a thriving industry.