Job Overview: PestCo, a leading provider of pest control services in Virginia, is seeking a dedicated Customer Service Representative to join our full-time team. In this role, you will be the first point of contact for our valued customers, addressing their pest management needs with professionalism and empathy. Located in Virginia, this position offers the opportunity to contribute to a company committed to safe, effective, and environmentally responsible pest solutions while building lasting customer relationships. Key Responsibilities: You will manage incoming customer calls, emails, and chats, providing accurate information about our pest control services, scheduling appointments, and processing service requests efficiently. Resolve customer complaints by investigating issues, coordinating with technicians, and implementing solutions to ensure high satisfaction levels. Maintain detailed customer records in our CRM system, upsell services when appropriate, and follow up on service outcomes to confirm resolution. Collaborate with the operations team to relay field updates and support emergency pest situations, all while adhering to company protocols for safety and compliance. Required Qualifications: High school diploma or equivalent required; associate's degree in business or related field preferred. At least 1-2 years of customer service experience, ideally in a service-oriented industry like pest control, home services, or retail. Proficiency in phone-based communication and basic computer skills, including Microsoft Office and CRM software. Valid driver's license and reliable transportation for occasional field support if needed. Skills: Exceptional verbal and written communication skills with a friendly, patient demeanor. Strong problem-solving abilities and the capacity to handle high-volume calls in a fast-paced environment. Active listening and empathy to de-escalate upset customers effectively. Organizational skills for managing schedules and records accurately. Basic knowledge of pest control services is a plus, with a willingness to learn industry-specific terminology. Company Info: PestCo has been protecting Virginia homes and businesses from pests for over 20 years, using cutting-edge, eco-friendly treatments. Our team of certified technicians and support staff works tirelessly to deliver reliable results, fostering a family-like atmosphere where every employee matters. We prioritize safety, innovation, and community involvement, making us a trusted name in the region. Benefits: We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, plus a 401(k) with company match. Enjoy paid time off, holiday pay, employee discounts on services, and ongoing training programs. Additional perks include flexible scheduling options and performance-based bonuses. Growth Opportunities: At PestCo, your career development is our priority. Start as a Customer Service Representative and advance to roles like Team Lead, Customer Service Supervisor, or even Sales Coordinator with our structured training and mentorship programs. We promote from within, providing certifications in pest management and leadership skills to fuel your professional journey.